Contact and grievances

1. Business and support details

Use the published email or phone for support, cancellations and billing queries. Include the venue name and a brief description. For a payment issue, include the payment or invoice ID and date. Never send passwords, CVV, UPI PINs, banking credentials or full identity documents by email or an open enquiry form.

2. Privacy and grievance handling

Address a formal complaint or privacy request to the grievance officer listed above, with the subject “Some1 grievance” or “Some1 privacy request”. Use your account email when possible. We may need proportionate verification and information from the venue before resolving an account or record request.

We acknowledge grievances within 48 hours and aim to resolve them within one month from receipt, subject to any earlier applicable legal deadline. If more investigation is needed, we explain the reason and next step. This process does not prevent you from using statutory consumer remedies, your bank's dispute process or an available complaint to the relevant authority.